Order Cancellation

Orders for standard stock items can be cancelled within 24 hours of payment. However, once a "Custom Production Order" or "Special Procurement Order" has been initiated with the factory, the order cannot be cancelled.

Quality Claims & Returns

If the received equipment does not match the specifications confirmed in our email correspondence:

• Claims must be submitted within 7 days of delivery.
• We will prioritize Express Replacement or Full Refund if the error is on our side.
• Returns for "Incorrect Ordering" by the buyer will incur a 20% restocking fee and return shipping costs.

Warranty Support

All automation hardware is covered by a standard 1-year warranty. Support is handled via email/video call. If hardware repair is needed, we will provide the RMA address and instructions based on the specific brand's policy.